Refund Policy

We believe in fair and transparent refund practices for all our educational programs.

Last Updated: November 1, 2024

At Canada Tech School, we are committed to providing high-quality education and ensuring student satisfaction. We understand that circumstances may change, and we have established this refund policy to provide fair and reasonable options for students who need to withdraw from our programs.

1. Eligibility for Refunds

Full Refund (100%)

You are eligible for a full refund of tuition fees under the following circumstances:

  • Withdrawal request submitted at least 14 days before the program start date
  • Program cancellation by Canada Tech School
  • Denial of visa for international students (with documentation)
  • Documented medical emergency preventing program participation

Partial Refund

Partial refunds are available based on the timing of your withdrawal:

  • 7-13 days before start date: 75% refund of tuition
  • 1-6 days before start date: 50% refund of tuition
  • Week 1 of program: 50% refund of tuition
  • Week 2 of program: 25% refund of tuition
  • After Week 2: No refund available

Non-Refundable Fees

The following fees are non-refundable under any circumstances:

  • Application fee ($150 CAD)
  • Registration fee ($500 CAD)
  • Course materials already provided
  • Third-party certification exam fees

2. Job Guarantee Refund

Canada Tech School offers a Job Guarantee for eligible programs. Under this guarantee:

  • If you do not receive a qualifying job offer within 6 months of graduation, you may be eligible for a full tuition refund
  • To qualify, you must complete all program requirements with a minimum 80% average
  • You must actively participate in career services, including completing at least 10 job applications per week
  • You must attend all scheduled interviews and career coaching sessions
  • The guarantee applies only to graduates seeking employment in Canada

Full details of the Job Guarantee terms are provided in your enrollment agreement.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Submit a Written Request: Send an email to [email protected] with your full name, student ID, program name, and reason for withdrawal.
  2. Complete Withdrawal Form: Download and complete the official withdrawal form from your student portal.
  3. Return Materials: Return any physical course materials in good condition within 14 days.
  4. Schedule Exit Interview: Complete a brief exit interview with our student services team.

4. Refund Processing Time

Once your refund request is approved:

  • Refunds are processed within 30 business days of approval
  • Credit card refunds will be credited to the original card used for payment
  • Bank transfers or cheques may take an additional 5-10 business days
  • You will receive email confirmation when the refund is processed

5. Program Transfers

As an alternative to a refund, you may be eligible to transfer to a different program or cohort:

  • One free transfer is permitted per enrollment
  • Transfer requests must be made at least 7 days before your current program starts
  • Any difference in tuition between programs will be charged or refunded accordingly
  • Transfers are subject to availability in the requested program

6. Deferral Policy

If you need to delay your start date:

  • You may defer your enrollment once to a future cohort within 12 months
  • Deferral requests must be submitted at least 7 days before your original start date
  • A $250 CAD deferral fee applies
  • Your spot in the future cohort is not guaranteed until confirmed by admissions

7. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. The following situations may be considered for special refund arrangements:

  • Serious illness or medical emergency (with documentation from a healthcare provider)
  • Death in the immediate family
  • Military deployment or relocation
  • Significant change in employment circumstances
  • Natural disasters or emergencies affecting your ability to participate

Requests for exceptions should be submitted in writing to our Student Services team with appropriate documentation.

8. Income Share Agreement (ISA) Refunds

If you enrolled using an Income Share Agreement:

  • ISA obligations terminate if you withdraw before program completion
  • Any payments already made under the ISA are non-refundable
  • You may still be eligible for the Job Guarantee if you complete the program
  • Specific terms are outlined in your ISA contract

9. Dispute Resolution

If you disagree with a refund decision:

  1. Submit a written appeal to [email protected] within 30 days
  2. Include any supporting documentation for your case
  3. Our appeals committee will review and respond within 14 business days
  4. If not satisfied, you may contact the Private Training Institutions Branch (PTIB) of British Columbia

10. Changes to This Policy

Canada Tech School reserves the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date. The policy in effect at the time of your enrollment will apply to your refund request.

11. Contact Us

For questions about our refund policy or to request a refund:

Canada Tech School - Student Services
200 Wellington Street West, Suite 500
Toronto, ON M5V 3C7
Email: [email protected]
Phone: +1 (416) 847-2963
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST